Terms & Conditions | E-Collar Australia

E-Collar Australia – Terms & Conditions

Last updated: 1 October 2026

Welcome to E-Collar Australia. These Terms & Conditions apply to your use of our website and to purchases made through our online store.

By accessing or using our website, placing an order, or purchasing a product from us, you agree to these Terms & Conditions. Please read them carefully before placing an order.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law (ACL) or other applicable legislation.

1. About E-Collar Australia

E-Collar Australia provides dog training products and accessories, including:

Remote dog training collars
E-collars
Electronic dog training collars
Educator remote training collars
Dog training remotes and receivers
Bark collars and training accessories
Replacement batteries, charging equipment and accessories
Other professional and recreational dog training equipment

Product availability, specifications, colours, packaging and included accessories may change from time to time.

2. Acceptance of These Terms

By using this website or purchasing from E-Collar Australia, you agree to comply with these Terms & Conditions and all applicable Australian laws.

If you do not agree with these Terms, please do not use the website or purchase our products.

We may update these Terms & Conditions from time to time. Changes will take effect when the updated version is published on this website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images and pricing displayed on our website are accurate and current.

However:

Product images may vary slightly from the actual product.
Manufacturers may change product specifications, packaging or included accessories.
Product colours may appear differently depending on your device or screen.
Product availability may change without notice.
Errors in pricing, descriptions or specifications may occasionally occur.

If we identify a significant error affecting your order, we will contact you as soon as reasonably possible.

4. E-Collars and Dog Training Products

E-collars, remote dog training collars and other electronic dog training products are training aids.

They should be used responsibly and strictly in accordance with the manufacturer's instructions.

Before using an e-collar or remote training collar, customers should:

Read the manufacturer's instructions.
Understand the product's functions and settings.
Use the lowest effective level appropriate for the training situation.
Introduce the equipment correctly as part of an appropriate training program.
Regularly inspect the collar, contact points and your dog's skin.
Remove the collar when it is not required.
Monitor your dog throughout training.
Stop using the product if your dog shows signs of injury, distress or irritation.

E-collars should never be used as a substitute for proper training, supervision or professional behavioural advice.

If you have concerns about your dog's behaviour, health or suitability for a particular training method, we recommend seeking advice from a qualified veterinarian or appropriately qualified dog behaviour professional.

5. Responsible Use

The customer is responsible for using any E-Collar Australia product appropriately and in accordance with:

The manufacturer's instructions;
Applicable Australian laws and regulations;
Any relevant local requirements; and
Appropriate dog-training practices.

E-Collar Australia does not recommend using electronic training equipment to deliberately cause injury, fear or unnecessary distress to an animal.

Products should not be used in a manner inconsistent with their intended purpose or manufacturer's instructions.

6. Australian State and Territory Requirements

Laws and regulations relating to electronic dog training collars and other training devices can vary between Australian states and territories and may change over time.

Before purchasing or using an electronic dog training collar, you should check the current requirements that apply in your state or territory and, where relevant, your local council or shire.

This is particularly important where local regulations may apply to the possession or use of electronic training equipment.

E-Collar Australia provides product information but does not provide legal advice.

It is the customer's responsibility to determine whether a particular product may legally be purchased, possessed and used in their location.

A change in local requirements after purchase does not automatically affect your rights under the Australian Consumer Law. No refunds can be given if the product is returned because it is not allowed by the state.

7. Ordering and Payment

When you place an order through our website, you agree to pay the price displayed for the product at the time of purchase, together with any applicable delivery charges.

We accept the payment methods displayed during checkout.

Your order is not considered accepted until payment has been successfully processed and the order has been confirmed.

We reserve the right to cancel an order where:

A product is unavailable;
There has been an obvious pricing or product description error;
Payment cannot be successfully processed;
We reasonably suspect fraudulent or unauthorised activity; or
We are unable to fulfil the order for another legitimate reason.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

8. Pricing

All prices displayed on our website are in Australian dollars unless otherwise stated.

Prices may be changed at any time without prior notice.

The price applicable to your order is the price displayed when your order is submitted, subject to any obvious pricing error.

9. Delivery

We use third-party delivery providers to deliver orders.

Delivery times are estimates only and may vary depending on:

Delivery location;
Courier or postal service;
Weather;
Public holidays;
Peak periods;
Remote-area delivery requirements; and
Circumstances outside our reasonable control.

Once your order has been dispatched, tracking information may be provided where available.

If an order arrives damaged, please contact us as soon as reasonably possible and provide photographs and relevant order information so that we can assist.

Your statutory rights under Australian Consumer Law continue to apply.

10. Returns and Change of Mind

Our returns process is subject to our Refund & Returns Policy.

If you change your mind about a purchase, any available change-of-mind return is subject to the conditions set out in our applicable returns policy.

Products returned for change of mind may need to be:

Unused;
In original condition;
Complete with original packaging and accessories; and
Suitable for resale.

Because electronic dog training products are intended to be fitted to and used with animals, additional hygiene and condition requirements may apply to change-of-mind returns.

Nothing in this section limits your rights under the Australian Consumer Law.

11. Faulty or Defective Products

If a product is faulty, defective or does not meet an applicable consumer guarantee, please contact us.

Depending on the circumstances, you may be entitled to a:

Repair;
Replacement;
Refund; or
Other remedy required by the Australian Consumer Law.

Australian Consumer Law rights apply independently of any manufacturer's warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

12. Manufacturer's Warranty

Many products sold by E-Collar Australia are supplied with a manufacturer's warranty.

The length and conditions of a manufacturer's warranty vary between brands and products.

Where a manufacturer's warranty applies, the warranty will be provided in addition to your rights under Australian Consumer Law.

Warranty claims may require:

Proof of purchase;
Product serial number;
Description of the fault;
Photographs or video demonstrating the issue; and/or
Return of the product for inspection or testing.

We may assist with communicating with the manufacturer where appropriate.

A manufacturer's warranty does not replace or limit your rights under the Australian Consumer Law.

13. Consumable Items and Accessories

Items such as batteries, charging cables, contact points, straps and other consumable or wear-and-tear components may naturally require replacement over time.

Where a component has failed due to normal wear, misuse, accidental damage or expected deterioration, it may not be covered by a manufacturer's warranty.

However, this does not exclude any rights you may have under the Australian Consumer Law.

14. Product Testing and Inspection

Where a product is returned because it is claimed to be faulty, E-Collar Australia may need to inspect or test the product.

We may request information about:

How the product was used;
The dog's training circumstances;
Charging and battery use;
Collar fitting;
Settings used;
Any relevant error messages; and
The steps already taken to troubleshoot the issue.

Where appropriate, we may ask the customer to follow troubleshooting or testing instructions before arranging a return.

15. Safe Collar Use

Remote training collars and electronic collars must be fitted and used correctly.

Customers should regularly check the dog's neck for irritation, redness or other signs of discomfort.

The collar should not be fitted excessively tightly and should be used in accordance with the manufacturer's instructions.

Do not continue using a collar if your dog develops significant irritation, injury or other concerning symptoms. Seek veterinary advice where appropriate.

The collar should also not be used as a restraint or attached to a lead unless the manufacturer specifically states that the product is designed and approved for that purpose.

16. Website Use

You agree to use the E-Collar Australia website only for lawful purposes.

You must not:

Attempt to gain unauthorised access to our systems;
Interfere with the operation or security of the website;
Use automated systems to scrape or copy website content without permission;
Upload malicious software;
Use our website for fraudulent purposes; or
Reproduce our website content for commercial purposes without permission.

We may restrict or terminate access where we reasonably believe the website is being misused.

17. Intellectual Property

Unless otherwise stated, the content on this website is owned by or licensed to E-Collar Australia.

This includes:

Website text;
Product descriptions;
Images;
Graphics;
Logos;
Videos;
Layouts;
Guides;
Articles; and
Other original website content.

You may access and use the website for personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute or commercially exploit our original content without written permission, except where permitted by law.

18. Privacy

We respect your privacy.

Personal information collected through our website is handled in accordance with our Privacy Policy.

Information may be collected when you:

Create an account;
Place an order;
Contact customer support;
Subscribe to communications; or
Otherwise interact with our website.

Payment information may be processed by third-party payment providers.

Please refer to our Privacy Policy for further information about how personal information is collected, used and protected.

19. Website Disclaimer

We make reasonable efforts to keep the information on this website accurate and up to date.

However, information may occasionally contain errors, omissions or outdated material.

Product information supplied by manufacturers may also change without notice.

Nothing on this website is intended to constitute veterinary, behavioural, legal or professional advice.

Product information should not be treated as a substitute for advice from an appropriately qualified professional.

20. Limitation of Liability

To the maximum extent permitted by law, E-Collar Australia will not be liable for loss or damage arising from the use of the website or products where such liability may lawfully be excluded.

However, nothing in these Terms & Conditions excludes, restricts or modifies any liability, guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.

Where Australian Consumer Law applies, your statutory rights take precedence over any inconsistent provision of these Terms.

21. Links to Other Websites

Our website may contain links to third-party websites, including manufacturer websites, payment providers and other external services.

These websites are operated independently from E-Collar Australia.

We are not responsible for the content, security, availability or privacy practices of third-party websites.

22. Changes to Products and Services

We may update, modify or discontinue products, services, website content or features from time to time.

Where an order has already been accepted and paid for, we will endeavour to fulfil the order as agreed, subject to applicable consumer law.

23. Dispute Resolution

If you have a concern about an order, product or service, please contact E-Collar Australia first so that we can attempt to resolve the matter promptly.

Please provide:

Your name;
Order number;
Product details;
Description of the issue; and
The outcome you are seeking.

We will consider complaints fairly and in accordance with applicable Australian law.

Nothing in this section prevents a consumer from exercising rights available under Australian Consumer Law or accessing any applicable tribunal, court or consumer protection process.

24. Governing Law

These Terms & Conditions are governed by the laws applicable in Australia.

Where appropriate, the laws of the relevant Australian state or territory will apply to the transaction and any mandatory consumer rights.

Nothing in these Terms is intended to deprive a consumer of protections provided by mandatory Australian consumer law.

25. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be interpreted or severed to the extent necessary, and the remaining provisions will continue to apply.

26. Contact E-Collar Australia

If you have questions about these Terms & Conditions, a product, warranty, return or order, please contact us through the contact details provided on our website.

E-Collar Australia

For product assistance, we encourage customers to contact us before returning a product. In many cases, our team can help troubleshoot setup, fitting or training questions and may be able to resolve an issue without requiring the product to be returned.

Australian Consumer Law